While IDBI Federal Life has seen a decline in new premium collections, CEO Vighnesh Shahane said that it is not merely topline but customer centricity, keeping employees safe, ensuring claims settlements on time, persistency and having less complaints is what their focus would be,Coronavirus pandemic | Not topline, but customer service, employees top priority right now: IDBI Federal Life CEO
While IDBI Federal Life has seen a decline in new premium collections, CEO Vighnesh Shahane said that it is not merely topline but customer centricity, keeping employees safe, ensuring claims settlements on time, persistency and having less complaints is what their focus would be,
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